Privacy Policy
Last updated: 5 October 2026
Orbach Family Wines Pty Ltd, trading as Georgie Orbach Wines (“we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.georgieorbachwines.com.au, purchase our products, contact us, subscribe to marketing communications or interact with our advertising.
1. Information we collect
Depending on how you interact with us, we may collect:
- Your name, delivery address, billing address, email address and telephone number.
- Order, payment, delivery, refund and transaction information.
- Account information and marketing preferences.
- Messages, enquiries, reviews and other information you provide to us.
- Technical information such as your IP address, browser, device, operating system and browsing activity.
- Information collected through cookies, analytics tools, the Meta Pixel, Meta Conversions API and similar technologies.
Payment information is processed securely by Shopify and relevant payment providers. We do not normally receive or store your complete credit-card details.
2. How we collect information
We may collect personal information:
- Directly from you when you place an order, create an account, submit a form, write a review, enter a promotion or contact us.
- Automatically when you visit or use our website.
- From Shopify and service providers that help us operate our store.
- From advertising, analytics and social-media platforms where permitted.
3. How we use your information
We may use personal information to:
- Process payments and fulfil, deliver and manage orders.
- Provide customer service and respond to enquiries.
- Manage returns, refunds, promotions and customer accounts.
- Send marketing communications where you have provided consent or where otherwise permitted by law.
- Improve our website, products, advertising and customer experience.
- Measure the performance of our website and advertising campaigns.
- Detect fraud, protect our business and maintain website security.
- Comply with legal, regulatory, taxation and record-keeping obligations.
4. Cookies, analytics and advertising
Our website uses cookies and similar technologies to operate the online store, remember preferences, understand website usage and measure advertising performance.
We may use services provided by Shopify, Meta, Google and other technology or advertising providers. These services may collect information about your device, browsing activity, pages viewed, products considered and purchases made.
Information may be used to measure advertising, create audiences and show more relevant advertisements on platforms including Facebook and Instagram.
You can manage cookies through your browser settings and any cookie-preference tools available on our website. Disabling some cookies may affect how the website functions.
5. When we share information
We may disclose personal information to trusted service providers that assist us with:
- Ecommerce and website hosting, including Shopify.
- Payments and fraud prevention.
- Order fulfilment, freight and delivery.
- Email marketing and customer communication.
- Website analytics, advertising and campaign measurement, including Meta and Google.
- Information technology, professional advice, accounting and legal services.
We may also disclose information where required by law, to protect our legal rights, or as part of a sale, merger or transfer of the business.
Some service providers may process or store information outside Australia. Their handling of information is governed by their own privacy policies and applicable privacy laws.
6. Marketing communications
If you subscribe to our marketing communications, we may send you information about products, offers, events and news.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at hello@georgieorbachwines.com.au.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our store is hosted by Shopify, which provides the ecommerce platform used to sell our products. Information may be stored within Shopify’s systems and those of our other service providers.
No internet transmission or electronic-storage method is completely secure. We therefore cannot guarantee absolute security.
8. Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes and comply with legal obligations.
9. Access and correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.
You may also ask us to delete information where we are not required to retain it for legal, regulatory or legitimate business purposes.
10. Privacy complaints
If you have a question or complaint about how we handle personal information, please contact us using the details below. We will review your request and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
11. Age restrictions
Our products are intended only for people aged 18 years or older. We do not knowingly sell alcohol to, or intentionally collect information from, anyone under 18 for the purpose of purchasing alcohol.
12. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations. The latest version will be published on this page with the updated date.
13. Contact us
Orbach Family Wines Pty Ltd
Trading as Georgie Orbach Wines
11/924 Mountain Highway
Bayswater, Victoria 3153
Australia
Email: hello@georgieorbachwines.com.au
Phone: 0409 231 246